We're The Healthy Professional Cleaning Choice

Frequently Asked Questions

Do Infinite Win Cleaning use toxic products?


 Infinite Win Cleaning goes above and beyond to use their very own Hello Nature All-Purpose Cleaner that are non-acidic and free of ammonia, alcohol, petroleum, and other toxic chemicals. We recommend  that you balance the use of green cleaning products and disinfectants in your cleaning plan to ensure that your home is as healthy and clean  as possible. 

Why should I trust Infinite Win Cleaning Services?


We're proud to offer professional residential cleaning services and employ residential housekeepers who pride themselves on top quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our work with a 24-hour guarantee. 

How will our relationship work?


At Infinite Win Cleaning Services, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. Our residential owners value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations. 

Frequently Asked Questions

Can I detail my services?


Yes. If customers can’t find it, we can create a customize residential cleaning package and accommodate it to your needs and schedule. 

Do I need to be home for every cleaning?


No. Because we work on an 8 am to 8 pm schedule Monday-Saturday, most of our customers aren't home when we arrive. In a majority of the cases, our insured residential cleaning professionals are provided with a spare key or garage code. 

What time does your team arrive?


While we cannot guarantee our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience.  

What do you mean by "window of arrival"?


When you schedule residential cleaning services with Infinite Win Cleaning Services, we'll give you an arrival timeframe of three to four hours. Because we give homes the individualized attention they deserve, we're not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn't interfere with your schedule. 

What if something's damage during a service?


At Infinite Win Cleaning Services, we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we'll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed appropriate. 

What is something is missed?


The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we'll create a customized cleaning plan that's designed to accommodate all your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with satisfaction guarantee. We're happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent services. 

Frequently Asked Questions

Who does Infinite Win Cleaning Service hire to clean my home?


You can rest assured that all of our professional housecleaners are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We wear our recognized uniforms with pride and confidently carry out services that exceed expectations. We also undergo regular training to ensure that we’re always up to date with all of the latest and greatest cleaning techniques. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.

What should I do before Infinite Win Cleaning Services arrives?


To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will  help both your family and our team ensure that all of your possessions  are in a safe place.

Am I liable for employment taxes, workers' compensation, or insurance?


Infinite Win Cleaning Services is proud to be a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your peace of mind.

What do you not clean?


Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.

To ensure we provide your home with the highest quality of care, we don’t  typically: 

  • Clean toys
  • Clean the inside of your fireplace
  • Pick up clutter
  • Clean your iron
  • Do laundry
  • Wash dishes

We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you.  However, we’re happy to clean the inside of your cabinets, stove,  and refrigerator upon request.

Do I need to provide your team with my own cleaning equipment or supplies?


No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.

If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

What if I need to reschedule a service?


Infinite Win Cleaning Services  understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

You never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many Infinite Win Cleaning Services  perks and it helps us ensure the satisfaction of thousands of homeowners. 

Are you okay with pets being in the home during a cleaning service?

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

How do I pay?

Payments are due on the day of your scheduled service. Most of our valued customers leave money order or a check on the kitchen counter, but we also accept credit card payments. If you do choose to write us a check, please make it payable to Infinite Win Cleaning Services.

Do all of your locations offer carpet cleaning?

Contact us to see if we can provide your home with this service.

How soon can I take cleaning off my to-do list?

Contact our team to schedule a free in-home consultation at no-obligation. We’ll take the time to thoroughly inspect your property and discuss your budget, schedule, and cleaning preferences with you before providing  a free estimate.  Infinite Win Cleaning knows how to accommodate first-time customer requests.

How much do your services cost?

We’re proud to be recognized as a provider of affordable, top-quality  residential cleaning services. Our team works with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned.

We can also add specialty services to your regular cleaning plan as needed, such as:

  • Fridge interior cleaning
  • Oven interior cleaning
  • Changing bed linens
  • Carpet cleaning

At Infinite Win Cleaning Services, our job is simple: We clean houses. We know how much you value your time and we want to help you enjoy more of it.

How can I share my experience with Infinite Win Cleaning Services?

You’re welcome to share your thoughts about our services on our Infinite Win  Services Facebook page, which offers inside information on tips, deals, and promotions. We value our customers’ opinions and it’s our customer feedback that has helped us become the best home cleaning company in the industry.

Can I provide my team with special instructions?

Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.

Why will my initial clean be more expensive than my other regularly scheduled services?

Over the years, we’ve found that the first cleaning service brings  a home up to a specific standard and Infinite Win Cleaning Services  is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. Contact us to request a free estimate.

How often can you provide service?

Infinite Win Cleaning Services is happy to provide service once a week, every other week, or  once a month, depending on your cleaning needs. You can also request residential cleaning services for special events, as well as move-out and move-in cleaning assistance. You can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.

Do you offer competitive rates?

We’re recognized for being affordable and flexible. Some individual cleaning companies are able to offer lower rates because they don’t cover liability insurance or workers compensation. Infinite Win Cleaning Services is proud to provide these benefits that ensure our customers’ peace of mind while still being able to offer competitive rates for our services

Do you always send the same housecleaners?

We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive Infinite Win Cleaning Services training to ensure that the quality of our work is always consistent.

Do your housecleaners accept tips?

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while  others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work  is appreciated.

Are you okay with pets being in the home during a cleaning service?

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t  plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.